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FBI Implements Wiki

The FBI is reviewing the implementation of a new internal wiki, called Bureaupedia, that IT officials hope will enable users to create an encyclopedia of best practices, lessons learned and subject-matter expertise. Officials see Bureaupedia as a knowledge management solution, deployed within the new mainstream of social media tools, and with the hopes of letting agents and analysts share their experiences and accumulate tacit knowledge that retains with the bureau long after the agents retire. The project is a collaborative effort between FBI’s chief knowledge officer and chief technology officer.

“An agent that retires after 30 years leaves with all of that — what we call a tacit knowledge — everything leaves with him,” said Zalmai Azmi, FBI’s chief information officer, who will be retiring in October. That includes “best practices, things that he did differently, things that he wishes he had done differently.” The FBI’s new Web 2.0 wiki uses the same open-source software as Wikipedia, and after the pilot period is complete, the agency will launch it on the FBI’s secure intranet, FBINet.

Azmi said Bureaupedia gives the FBI a platform for capturing knowledge and information that may otherwise not be available. The content will be useful for the next administration and available through Bureaupedia, he said.

An FBI spokesman said Bureaupedia will also let users link to articles in Intellipedia, the Office of the Director of National Intelligence’s wiki for the intelligence community. “The bureau has a lot of information,” Azmi said. “We have petabytes of data. Bringing all of that [onto] what we call an information grid so we can easily search is our goal for the future.”

Posted September 15, 2008 in Web 2.0
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